Last Updated: September 15, 2026

At DKW Clothing, we want you to love what you ordered. If something isn't right, we're here to help.

This Returns & Refund Policy explains when products purchased through the DKW Clothing website may be returned or refunded.

1. RETURN WINDOW

We accept eligible returns requested within 30 days of the date your order was delivered.

To be eligible for a return, the item must generally be:

• Unworn

• Unwashed

• Unused

• In its original condition

• Free from stains, odors, makeup, pet hair, or other signs of use

• Returned with any original tags or packaging where applicable

We reserve the right to refuse a return if the product does not meet these requirements.

2. HOW TO REQUEST A RETURN

Before sending anything back, please contact us at:

Email: apexlightsolutions@gmail.com

Please include:

• Your full name

• Order number

• Product you would like to return

• Reason for the return

• Photos, if relevant

Please do not send a return to an address without first receiving return instructions from DKW Clothing.

Once your request is reviewed, we will provide the appropriate return instructions if the item qualifies.

3. RETURN SHIPPING

Unless an item is defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

For damaged, defective, or incorrect items, please contact us before returning the item so we can determine the appropriate resolution.

4. REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow time for the refund to appear in your account, as processing times can vary depending on your bank or payment provider.

For most online purchases covered by the FTC's Mail, Internet, or Telephone Order Merchandise Rule, when a seller is required to provide a refund because an order cannot be shipped as promised, the refund must generally be provided rather than substituted with store credit.

5. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging if the package arrived damaged

If the issue is determined to be the result of damage, a defect, or an error on our part, we will work with you to determine an appropriate resolution, which may include a replacement or refund.

6. INCORRECT ITEM

If you receive an item that is different from what you ordered, please contact us as soon as possible.

We will review the order and, where the error was made by DKW Clothing or our fulfillment partner, work with you to correct the issue.

Please do not return an incorrect item before contacting us.

7. EXCHANGES

At this time, [WE DO / WE DO NOT] offer direct exchanges.

If you do not offer exchanges, you can use:

We do not currently offer direct exchanges. If you need a different size or product, please follow the return process and place a new order.

If you want, we can change this section later.

8. SALE AND DISCOUNTED ITEMS

Unless otherwise stated on the product page, eligible sale items may be returned under the same return conditions described in this policy.

Certain clearance, promotional, or specially marked products may be final sale.

Any final-sale restriction will be clearly identified before purchase.

9. CUSTOM, PERSONALIZED, OR MADE-TO-ORDER ITEMS

If DKW Clothing offers custom, personalized, or made-to-order products, those products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Any applicable restrictions will be clearly stated on the individual product page before purchase.

10. GIFT RETURNS

If an item was purchased as a gift, the original purchaser may need to initiate the return because refunds are generally issued to the original payment method.

11. RETURN FRAUD OR ABUSE

We reserve the right to refuse returns or refunds where there is reasonable evidence of fraud, abuse of our return policy, excessive returns, product misuse, or other improper activity.

Nothing in this section is intended to limit rights that cannot legally be waived.

12. LOST RETURN PACKAGES

Customers are responsible for ensuring that approved returns are properly packaged and shipped.

We recommend using a shipping service that provides tracking and proof of delivery.

DKW Clothing is not responsible for a return package that is lost before it reaches us.

13. REFUND TIMING

Once an approved return has been received and processed, we will initiate the applicable refund.

The time it takes for the refund to appear in your account depends on your payment provider or financial institution.

If a refund is delayed, please first check with your bank or payment provider before contacting us.

14. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at:

[YOUR BUSINESS EMAIL]

We will make reasonable efforts to accommodate cancellation requests received before an order has entered processing or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow our normal return process.

15. NON-DELIVERY OR SHIPPING DELAYS

If an order cannot be shipped within the timeframe promised at the time of purchase, applicable federal law may require us to provide appropriate notice and, depending on the circumstances, allow you to cancel the order for a refund.

If you believe your order is significantly delayed or has not arrived, please contact us at:

[YOUR BUSINESS EMAIL]

We will work with you to investigate the shipment and determine the appropriate resolution.

16. POLICY CHANGES

We may update this Returns & Refund Policy from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page.

The version of the policy applicable to your purchase will generally be the version in effect when your order was placed, except where applicable law requires otherwise.

17. CONTACT US

If you have questions about a return, refund, damaged product, or exchange, please contact us.

DKW Clothing
Florida, USA
Email: apexlightsolutions@gmail.com

Mobile: 727 2541 759